Jivika Enterprises – 90-Day Satisfaction & Money-Back Policy
At Jivika Enterprises, we stand behind the quality of our herbal and Ayurvedic wellness products. Since herbal formulations may require consistent use over a period of time, we offer eligible customers a 90-Day Satisfaction Guarantee.
Customers are encouraged to use the product regularly and strictly according to the directions provided on the product label or as advised by a qualified healthcare professional. Individual results may vary depending on lifestyle, diet, age, health condition and consistency of use.
90-Day Satisfaction Guarantee: If you have used an eligible Jivika Enterprises product as directed and are not satisfied with your experience, you may contact us within 90 days from the date of delivery to request a refund under our satisfaction guarantee.
To process the request, we may ask for the order number, proof of purchase, product name, reason for the refund request, photographs of the product/packaging, and any unused remaining product if available.
Damaged, defective or incorrect products: If your order arrives damaged, defective, tampered with, leaking, or if you receive the wrong product, please contact us within 7 days of delivery with photographs or video evidence. After verification, we may provide a replacement or refund.
For health and hygiene reasons, opened or used consumable products cannot be returned for resale. However, eligible claims under our 90-Day Satisfaction Guarantee may still qualify for a refund after review.
Refunds, once approved, will normally be processed to the original payment method. Processing time may depend on the bank or payment provider.
Shipping charges, if any, are generally non-refundable unless the product received was damaged, defective or incorrect. Since Jivika Enterprises currently provides free standard shipping on eligible orders across India, no deduction will be made where no shipping fee was originally charged.
The guarantee does not apply where the product has been misused, used contrary to label instructions, purchased from an unauthorized seller, or where the claim appears fraudulent or abusive. The guarantee is intended for genuine individual customers and may be limited to one satisfaction claim per customer per product.
If you experience any unexpected reaction or discomfort, discontinue use and consult a qualified healthcare professional. Do not continue using a product merely to complete the 90-day period.
For return or refund assistance, contact Jivika Enterprises through the contact details published on our website.
Important: Herbal and Ayurvedic products may affect individuals differently. Results are not guaranteed and may vary from person to person.
90-Day Satisfaction Guarantee – Consumed Product Claims: If an eligible product has been fully or substantially consumed during the recommended usage period, physical return of the used product may not be required. Jivika Enterprises may ask for the order number, proof of purchase, product details, batch information, duration of use, confirmation that the product was used according to label directions, and the reason for dissatisfaction. Supporting photographs or other relevant documents may also be requested where reasonably necessary. Medical records are not required for a standard satisfaction claim. Any health-related documents voluntarily shared by the customer will be used only for reviewing the claim and should not be interpreted as proof that the product diagnoses, treats, cures or prevents any disease.
Approved refunds will normally be processed within 7 business days after the returned product is received and verified by Jivika Enterprises, where a physical return is required. For approved 90-Day Satisfaction Guarantee claims where no physical return is required, the refund will normally be processed within 7 business days after the claim is approved. Courier/transit time for any return shipment is not included in this processing period.
Eligible claims will be reviewed on a case-by-case basis. Where the claim is approved, a refund may be issued even if the product has been fully consumed and no physical product remains to be returned.
