Last Updated: September 2026
Jivika Enterprises (“Jivika”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share information when you visit our website, purchase our products, create an account, contact us or otherwise interact with Jivika Enterprises.
By using our website and providing your personal information, you acknowledge the practices described in this Privacy Policy, subject to applicable law.
1. INFORMATION WE MAY COLLECT
Depending on how you interact with us, we may collect:
• Name
• Mobile number and email address
• Billing and shipping address
• Order and transaction information
• Products purchased and order history
• Account information, where applicable
• Customer service communications
• Information voluntarily provided through WhatsApp, telephone, email or website forms
• Refund or return-related information
• Device, browser, IP address and website usage information
• Cookies and similar technical information
We only seek information reasonably necessary for providing our products, services and website functionality.
2. PAYMENT INFORMATION
Payments may be processed through third-party payment gateways, banks, UPI providers or other authorised payment service providers.
Jivika Enterprises may receive transaction-related information such as payment status, transaction reference and payment method. Sensitive payment credentials such as complete card details, PINs, CVVs or banking passwords are generally handled by the relevant payment service provider and should not be sent to us through email, WhatsApp or other customer-support channels.
3. HOW WE USE YOUR INFORMATION
We may use personal information to:
• Process, confirm and deliver orders
• Provide order and shipment updates
• Process eligible returns, replacements and refunds
• Respond to customer enquiries and complaints
• Provide customer support
• Maintain customer accounts and order records
• Prevent fraud, misuse and unauthorised transactions
• Improve our website, products and customer experience
• Send service-related communications
• Send promotional or marketing communications where permitted by applicable law or where appropriate consent has been obtained
• Comply with legal, tax, accounting and regulatory requirements
• Protect our customers, business and legal rights
4. SHIPPING AND DELIVERY PARTNERS
To fulfil an order, we may share information such as your name, phone number, delivery address and necessary order details with courier, logistics and delivery service providers.
We share only information reasonably necessary for them to perform the relevant service.
5. SERVICE PROVIDERS
We may use third-party providers for services such as website hosting, technology infrastructure, payment processing, logistics, customer communications, analytics, marketing and fraud prevention.
Such providers may process information to the extent necessary to provide their services to us and are subject to applicable contractual and legal requirements.
6. COOKIES AND WEBSITE TECHNOLOGIES
Our website may use cookies and similar technologies to operate the website, remember preferences, understand website performance, maintain security and improve the shopping experience.
Where required by applicable law, we will seek appropriate consent for non-essential cookies or similar technologies.
Users may also manage certain cookies through their browser settings, although disabling necessary cookies may affect website functionality.
7. MARKETING COMMUNICATIONS
Where permitted by law, we may send customers information about products, offers, promotions and other Jivika updates through email, SMS, WhatsApp or similar communication channels.
Where consent is required, marketing communications will be sent based on appropriate consent. Customers may withdraw consent or opt out of promotional communications using the available unsubscribe/opt-out method or by contacting us.
Service communications relating to an existing order, refund, account, security issue or customer request may still be sent where necessary.
8. DATA SECURITY
We take reasonable administrative, technical and organisational measures designed to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.
However, no online system or method of electronic transmission can be guaranteed to be completely secure.
9. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer support, fraud prevention, accounting, taxation, dispute resolution and compliance with applicable legal obligations.
When information is no longer required, we may delete, anonymise or otherwise securely dispose of it, subject to applicable law.
10. YOUR PRIVACY RIGHTS
Subject to applicable law, you may contact us regarding your personal information, including to request access to information about its processing, correction or updating of inaccurate information, deletion where applicable, withdrawal of consent where processing is based on consent, or assistance with a privacy-related grievance.
Certain information may need to be retained where required by law or for legitimate purposes such as completing transactions, preventing fraud, resolving disputes or maintaining legally required records.
11. WITHDRAWAL OF CONSENT
Where processing of personal information is based on your consent, you may withdraw that consent through the method made available to you or by contacting Jivika Enterprises.
Withdrawal of consent will not affect processing already lawfully carried out before the withdrawal and may affect our ability to provide a service where the relevant information is necessary for that service.
12. CHILDREN'S PRIVACY
Our products and website are not intended to solicit personal information directly from children in circumstances prohibited by applicable law.
Where personal data of a child is processed, we will take measures required under applicable law, including obtaining verifiable consent from a parent or lawful guardian where required.
13. DISCLOSURE REQUIRED BY LAW
We may disclose information when reasonably necessary to comply with applicable law, court orders, governmental or regulatory requirements, prevent fraud, investigate unlawful activity or protect our legal rights and the safety of our customers.
14. SALE OF PERSONAL INFORMATION
Jivika Enterprises does not sell customers' personal information as a business activity.
15. THIRD-PARTY LINKS
Our website may contain links to third-party websites or services. Their privacy practices are governed by their respective policies, and Jivika Enterprises is not responsible for the privacy practices of independent third parties.
16. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology or applicable legal requirements.
The updated version will be published on this page with an updated revision date where appropriate.
17. CONTACT & PRIVACY GRIEVANCES
For privacy questions, requests or grievances, please contact:
Jivika Enterprises
104 Nakha Naya Gaon, Sitarganj
Udham Singh Nagar, Uttarakhand – 263148, India
Email: info@jivika.co.in
Phone: +91 8445463982
We will review privacy-related requests and grievances in accordance with applicable law.
